CUSTOMER LOVE – HOW TO FEEL THE LOVE
Do your Customers love you? Do you know the ten most important words when a Customer is angry? “I apologize for our mistake. Let me make it right.” Customer Love is filled with humor and real life stories attendees will be able to relate to. Participants will walk away with easy to implement strategies that will help them feel the Customer love. It’s the little things that make the big things possible. Come learn simple and unique strategies to help you increase Customer loyalty and make a difference in someone’s life. Share moving stories that inspire great service.
BUILDING THE CUSTOMER EXPERIENCE
How do you feel when you see or hear the word Target or DMV? During this interactive session,participants will learn how to build the Customer experience through initial discovery and cues and clues. Learn an approach to make memories that last a lifetime in the minds of your employees and Customers. One key ingredient to connecting with Customer’s heart is by understanding their financial struggles and dreams. Be prepared to discuss effective changes you will be able to take back to your office.
ALL YOU HAVE TO DO IS BELIEVE
Empowering and moving, All You Have to Do is Believe is a unique message to help individuals discover the tools needed to achieve their dreams. Ashley Greene motivates and gives attendees the insight needed to capitalize on their own mental resources to create permanent changes in their lives. When a person changes their thoughts, they change their actions. Hear success stories of creating a dream board and “how to” create your own.
NEGATIVITY IN THE WORKPLACE
How often do you drive into work, see a co-workers car in the parking lot and your entire mental outlook changes? You feel depressed, that great mood you woke up in this morning is gone. Many people experience the same side effects on a daily basis. There is a virus going around. Be assured, this virus has a name and has a cure. The virus - Negativism! The cure does not require medicine. People are allowing others to pass on the infection that takes joy and adventure out of their life. During this session we will share small changes that you can make that will change your heart and mind. Put a stop to bad attitudes affecting your bottom line and everyone’s joy. Ashley will show you how to turn negative attitudes into positive behaviors and problems into opportunities. You'll learn why people have bad attitudes in the first place and explore ways to head off conflict and confront people about their bad attitudes. Tolerating an employee's negative attitude "as long as the job gets done" is no longer an acceptable response. Take home the cure for negativity in the workplace and find win-win solutions.
